Privacy Policy
ANZ Travel Services respects your privacy. This policy explains what personal information we collect, why we use it, who may receive it and the choices available to you. We handle personal information in accordance with the New Zealand Privacy Act 2020.
Information we collect
We may collect information you provide when you enquire, request an itinerary or book a travel service, including:
- name, email address, telephone number and country of residence;
- travel dates, traveller numbers, ages where relevant, preferences, accessibility needs and dietary requirements;
- passport, visa or identity information only when required to arrange a requested service;
- communications, quotes, booking references and payment status; and
- limited technical information such as browser type, device, referring page and site usage where analytics or server logs are enabled.
Please do not send full card numbers, security codes or unnecessary identity documents by email or through the itinerary planner.
How we use information
- to respond to enquiries and design tailored itineraries;
- to obtain availability and quotes from accommodation, transport, activity and other travel suppliers;
- to arrange and support confirmed travel services;
- to communicate schedule, safety or service changes;
- to meet legal, accounting, fraud-prevention and record-keeping obligations; and
- to improve our website and service.
We do not sell personal information. We send marketing only where permitted, and you may unsubscribe at any time.
Suppliers and overseas disclosure
Travel planning may require us to share relevant details with airlines, accommodation providers, rental companies, private drivers, ferry and rail operators, activity providers, insurers, visa-support providers and technology suppliers. Some may be based outside New Zealand or store information overseas. We share only what is reasonably required to quote, book or deliver the service.
Payment and card security
This public website does not ask you to enter card details. If a booking requires online payment, the quote or invoice will identify the merchant and direct you to the applicable supplier or secure payment provider. ANZ Travel Services does not ask you to send a card security code (CVV/CVC) by email. Always verify unexpected payment instructions with us using the contact details published on this website.
Cookies, analytics and external links
The site may use essential browser storage for preferences such as theme settings and may use privacy-conscious analytics or server logs. Links to WhatsApp, Google, social networks and supplier websites are governed by those providers’ privacy practices.
Storage and retention
We use reasonable administrative and technical safeguards. No internet system is completely secure. We retain information only for as long as needed for the purposes above, supplier support, tax and legal obligations, then delete or de-identify it where practicable.
Your rights
You may ask whether we hold personal information about you and request access or correction. You may also ask us to stop direct marketing or raise a privacy concern. We may need to verify your identity before completing a request.
Contact and complaints
Email info@anztravelservices.com or call/WhatsApp +64 220 167 660. If a privacy concern is not resolved, you may contact the Office of the Privacy Commissioner.