Cancellation & Refund Policy
This policy describes our general process. The cancellation and amendment terms disclosed in your quote, invoice, confirmation and supplier documents apply to your booking and may differ by service.
Before a booking is confirmed
You may withdraw an enquiry or unaccepted quote without a cancellation charge from ANZ Travel Services. A supplier may require a non-refundable deposit or immediate payment to hold availability; we will disclose that before confirmation.
Cancellations by you
Send the request promptly to info@anztravelservices.com with the lead traveller name and booking reference. A cancellation is effective when acknowledged in writing. Refunds are calculated from:
- the applicable airline, accommodation, rental, activity, transport or other supplier terms;
- non-refundable deposits, tickets or services already issued;
- reasonable work already performed and any disclosed planning or amendment fee; and
- bank, card, currency-conversion or third-party charges that are not returned to us.
Changes requested by you
Date, name, route and service changes are subject to availability and supplier rules. Any fare difference, supplier fee and disclosed service fee must be paid before revised arrangements are confirmed.
Supplier cancellation or disruption
If a supplier cancels, the available remedy may be a replacement service, travel credit, rescheduling or refund under that supplier’s terms and applicable law. We will pass on a supplier refund after it is received and reconciled. Weather-dependent activities may be moved to another time before a refund is considered.
Refund timing and method
Approved refunds are generally returned to the original payer and original payment method. Processing normally begins after the relevant supplier returns funds. Banks and card providers may then need additional business days to display the credit. We will explain known deductions and keep you informed when a supplier refund is pending.
No recurring billing
ANZ Travel Services does not sell recurring website subscriptions. Travel payments are one-off or staged payments specifically identified in your quote or invoice.
Travel insurance
Supplier penalties can apply even when cancellation is caused by illness, transport disruption or personal circumstances. Comprehensive travel insurance should be purchased as soon as your booking is confirmed.
Request help
Email info@anztravelservices.com or call/WhatsApp +64 220 167 660. Include your booking reference, affected travellers, service and requested outcome.